BSE has updated its outbound call numbers for the BSE StAR Mutual Fund segment, implementing the TRAI-mandated 1600 series in compliance with the amended Telecom Commercial Communications Customer Preference Regulations (TCCCPR), 2018. Members should expect outbound calls from the new numbers with immediate effect.

Key Points

• New outbound call numbers for BSE StAR Mutual Fund: 1600313680 and 1600113188
• Change is effective immediately from the date of this notice (14 May 2026)
• Mandated by TRAI’s amendment to TCCCPR, 2018 to curb Unsolicited Commercial Communication (UCC)
• Reference notice: Exchange Notice No. 20251027-18 dated 27 October 2025
• Helpdesk support continues on 022-45720450/650 & 022-69158550 on business days, 8:00 AM to 7:00 PM

Regulatory Changes

The Telecom Regulatory Authority of India (TRAI) has amended the TCCCPR, 2018 to strengthen consumer protection against Unsolicited Commercial Communication. As a result, BSE has adopted the 1600 series for all outbound calls to members in the Mutual Fund segment.

Compliance Requirements

• Members must update their records to recognise 1600313680 and 1600113188 as legitimate BSE StAR Mutual Fund outbound call numbers.
• No action required beyond awareness; members should not block or reject these numbers.

Important Dates

• Effective Date: 14 May 2026 (immediate effect)
• Reference Notice Date: 27 October 2025 (Notice No. 20251027-18)

Impact Assessment

This is a low-impact operational update. There is no effect on trading, settlements, or compliance obligations. The sole impact is on member communication: calls from BSE’s Mutual Fund helpdesk will now originate from the 1600 series numbers instead of previous numbers. Members who whitelist or monitor inbound call sources should update their records accordingly.

BSE has implemented new 1600-series outbound call numbers for contacting members regarding technical queries. This change is mandated by the Telecom Regulatory Authority of India (TRAI), which amended the Telecom Commercial Communications Customer Preference Regulations (TCCCPR) 2018 to strengthen consumer protection against Unsolicited Commercial Communication (UCC). Members will now receive outbound technical calls from numbers 1600313680 or 1600113188.

Key Points

• New outbound call numbers for BSE Technical queries: 1600313680 and 1600113188
• Change is effective immediately
• Driven by TRAI’s amendment to TCCCPR 2018 to combat Unsolicited Commercial Communication (UCC)
• References earlier exchange notice 20251027-26 dated 27 October 2025
• Inbound technical support numbers remain unchanged

Regulatory Changes

TRAI has amended the Telecom Commercial Communications Customer Preference Regulations (TCCCPR), 2018, requiring entities making outbound calls to use the 1600-series number range. BSE has complied by implementing this series for all outbound calls to members for technical support purposes.

Compliance Requirements

• Members are not required to take any action beyond noting the new outbound call numbers
• Members should update their records to recognise calls from 1600313680 and 1600113188 as legitimate BSE Technical Helpdesk outbound calls

Important Dates

• Effective Date: Immediate (from 14 May 2026)
• Reference Notice: 20251027-26 dated 27 October 2025 (original TRAI compliance communication)

Impact Assessment

This is a low-impact operational change. Members need only be aware of the new outbound call numbers to avoid missing or rejecting legitimate BSE technical support calls. For inbound queries, the existing BSE Technical Helpdesk contact details remain unchanged:

• Phone: 022-45720400/600 & 022-69158500
• Hours: Business days, 8:00 AM to 7:30 PM
• Email: bsehelp@bseindia.com