Odr - Stock Market Circularshttps://rhnvrm.github.io/stock-market-circulars/tags/odr/Regulatory circulars from NSE, BSE, and SEBI with AI-powered summariesHugo -- gohugo.ioen-usMon, 18 May 2026 00:00:00 +0000RTI Appeal No. 6855 of 2026 - Sarju Devi vs CPIO SEBIhttps://rhnvrm.github.io/stock-market-circulars/circulars/sebi/2026/sebi-2026-05-18-45f1f1c4c365eeeb-appeal-no-6855-of-2026-filed-by-sarju-devi/Mon, 18 May 2026 00:00:00 +0530https://rhnvrm.github.io/stock-market-circulars/circulars/sebi/2026/sebi-2026-05-18-45f1f1c4c365eeeb-appeal-no-6855-of-2026-filed-by-sarju-devi/Appellate Authority order on RTI appeal filed by Sarju Devi seeking internal file notings and correspondence related to a SCORES complaint against NSE/Upstox Securities. Appeal dismissed as respondent's reply was found adequate.sebicompliancelowlowlow45f1f1c4c365eeebhttps://www.sebi.gov.in/sebi_data/attachdocs/may-2026/1779105233398.pdfrtiappellate-authorityscoresright-to-informationcpionseupstoxcomplaint-disposalodrSummary

The Appellate Authority under the Right to Information Act, 2005 disposed of Appeal No. 6855 of 2026 filed by Sarju Devi against CPIO, SEBI, Mumbai. The appellant sought internal file notings, evidence evaluation records, correspondence with NSE/Upstox, and justification for disposal of her SCORES complaint. The Appellate Authority found the respondent’s reply adequate and dismissed the appeal.

Key Points

  • Appellant Sarju Devi filed an RTI application dated April 23, 2026 seeking five categories of information related to SCORES complaint SEBIE/UP25/JHAN/049497/1
  • Information sought included internal file notings, evaluation of email evidence dated December 23, 2025 (itemized loss of ₹2,08,650.60), SEBI-NSE/Upstox correspondence, dual face value discrepancy records, and justification for complaint disposal
  • CPIO responded that all records are available on the SCORES portal and can be accessed by logging in
  • Appellant alleged the information provided was incomplete, misleading, and false
  • Appellate Authority upheld the CPIO’s response, finding it adequate

Regulatory Changes

No regulatory changes. This is an individual RTI appellate order with no broader market or regulatory implications.

Compliance Requirements

No new compliance requirements for market participants. The order reiterates that:

  • SCORES portal provides access to complaint records, correspondence, and officer remarks
  • Investors dissatisfied with SCORES complaint disposal may approach the Online Dispute Resolution (ODR) mechanism, consumer courts, or other civil remedies
  • Reference made to the Master Circular on Online Dispute Resolution dated December 28, 2023

Important Dates

  • April 23, 2026: Original RTI application filed by appellant
  • April 20, 2026: CPIO response letter
  • April 21, 2026: Appeal filed (Reg. No. SEBIH/A/E/26/00144)
  • December 23, 2025: Date of email evidence cited in the RTI queries
  • December 28, 2023: Master Circular on Online Dispute Resolution referenced

Impact Assessment

This order has no market-wide impact. It is an individual RTI dispute involving a retail investor’s complaint against NSE and Upstox Securities regarding a bond face value discrepancy. The Appellate Authority’s decision confirms that SCORES portal records satisfy RTI disclosure obligations for complaint-related information. Investors with unresolved grievances are directed to ODR mechanisms or civil courts.

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