Description
RTI appeal regarding premature closure of investor complaint and denial of conciliation/arbitration on NSE Smart ODR platform.
Summary
Appeal No. 6669 of 2026 filed by Nitish Kumar before SEBI’s Appellate Authority under the Right to Information Act, 2005. The appeal concerns the respondent CPIO’s response to an RTI application dated November 25, 2025 regarding the premature closure of the appellant’s first complaint (SEBIE/HY25/KURU/024585/1) and denial of access to NSE Smart ODR platform for conciliation/arbitration.
Key Points
- RTI application filed on November 25, 2025 seeking information about complaint handling and closure
- CPIO responded on December 24, 2025
- Appeal filed on December 24, 2025 (Reg. No. SEBIH/A/E/25/00338)
- Appellant sought 11 specific pieces of information including action taken reports, file notings, NSE officer details, and compensation eligibility
- CPIO responded that certain queries were seeking clarification/opinion rather than “information” under RTI Act Section 2(f)
- CPIO clarified that SCORES complaint handling is electronic with no separate file notings maintained outside the system
- All actions and responses are recorded in SCORES action history accessible through user credentials
Regulatory Changes
No regulatory changes announced in this appeal order.
Compliance Requirements
No new compliance requirements. This is an individual RTI appeal case regarding information disclosure under the RTI Act, 2005.
Important Dates
- November 25, 2025: RTI application filed
- December 24, 2025: CPIO response issued
- December 24, 2025: Appeal filed
Impact Assessment
This is an individual RTI appeal with no direct market impact. The order pertains to procedural matters regarding information disclosure under RTI Act and does not establish new regulatory requirements or policy changes affecting market participants. The case involves a specific investor grievance regarding complaint handling procedures on the SCORES platform.
Impact Justification
Individual RTI appeal case with no market-wide regulatory impact or policy changes