Description

NSE circular providing an extension update on POP network changes, including the Sify escalation matrix for members facing leased line connectivity issues or new application requests.

Summary

This circular is an extension notice related to POP (Point of Presence) network changes on NSE’s connectivity infrastructure provided by Sify. It publishes the Sify Handbook’s escalation matrix to assist NSE members in resolving leased line connectivity issues or tracking new application requests.

Key Points

  • Members experiencing issues with Sify leased line connectivity (Managed Service) should follow the NOC escalation matrix for post-commissioning support.
  • Members using Sify leased line connectivity (Self Service) may use the escalation matrix only for new line configuration and link health at POP level.
  • The Onsite Team escalation matrix is specifically for new application requests prior to link commissioning (Managed Services).
  • Members can also refer to the Aakash Portal for additional information provided by Sify.

Regulatory Changes

No regulatory changes. This circular is an operational/infrastructure update extending timelines related to POP network changes.

Compliance Requirements

  • NSE members using Sify leased line connectivity (Managed Service) must use the NOC escalation matrix for post-commissioning connectivity issues.
  • Members with new connectivity applications (pre-commissioning) must contact the Onsite Team through the designated escalation path.
  • Members are advised to refer to the Aakash Portal for up-to-date Sify service information.

Important Dates

  • Circular Date: 2026-04-13
  • Extension timelines for POP network changes are referenced in the circular title; specific new deadline not detailed in the annexure content provided.

Impact Assessment

This circular primarily impacts NSE members and trading participants who rely on Sify-managed or self-service leased line connectivity to access NSE systems. The escalation matrix ensures members have a structured path to resolve outages or delays:

  • Immediate: NSE Service Desk via 18004199963 / 044-61332900 or nse.servicedesk@sifycorp.com
  • Level 1 (ETR +30 min): R Mohammed Fayaz / Gokul Kanakaraj
  • Level 2 (ETR +1 Hr): Julian Dmonte / Ramesh Siddhan
  • Level 3 (ETR +2 Hr): Anilkumar Rachappa
  • Level 4 (ETR +3 Hr): Lavanya J / Swapnil Bambarkar
  • Level 5 (ETR +4 Hr): Ravinder Keer / Joseph Abraham

Onsite team contacts for new application requests include Sandhya Yadav, Saurabh Manjrekar (Level 1), Pramod Kadam (Level 2), Rohini Singh / Swapnil Bambarkar (Level 3), and Ravinder Keer (Level 4). Broader market operations are not directly affected; the circular is an administrative/support process update.

Impact Justification

Operational circular affecting NSE members using Sify leased line connectivity. No trading rule or listing changes; impacts infrastructure access and support procedures for members at POP level.