Description

BSE has implemented new 1600-series outbound call numbers (1600313680/1600113188) for technical queries to members, in compliance with TRAI's amended TCCCPR 2018 regulations against unsolicited commercial communication.

Summary

BSE has implemented new 1600-series outbound call numbers for contacting members regarding technical queries. This change is mandated by the Telecom Regulatory Authority of India (TRAI), which amended the Telecom Commercial Communications Customer Preference Regulations (TCCCPR) 2018 to strengthen consumer protection against Unsolicited Commercial Communication (UCC). Members will now receive outbound technical calls from numbers 1600313680 or 1600113188.

Key Points

  • New outbound call numbers for BSE Technical queries: 1600313680 and 1600113188
  • Change is effective immediately
  • Driven by TRAI’s amendment to TCCCPR 2018 to combat Unsolicited Commercial Communication (UCC)
  • References earlier exchange notice 20251027-26 dated 27 October 2025
  • Inbound technical support numbers remain unchanged

Regulatory Changes

TRAI has amended the Telecom Commercial Communications Customer Preference Regulations (TCCCPR), 2018, requiring entities making outbound calls to use the 1600-series number range. BSE has complied by implementing this series for all outbound calls to members for technical support purposes.

Compliance Requirements

  • Members are not required to take any action beyond noting the new outbound call numbers
  • Members should update their records to recognise calls from 1600313680 and 1600113188 as legitimate BSE Technical Helpdesk outbound calls

Important Dates

  • Effective Date: Immediate (from 14 May 2026)
  • Reference Notice: 20251027-26 dated 27 October 2025 (original TRAI compliance communication)

Impact Assessment

This is a low-impact operational change. Members need only be aware of the new outbound call numbers to avoid missing or rejecting legitimate BSE technical support calls. For inbound queries, the existing BSE Technical Helpdesk contact details remain unchanged:

  • Phone: 022-45720400/600 & 022-69158500
  • Hours: Business days, 8:00 AM to 7:30 PM
  • Email: bsehelp@bseindia.com

Impact Justification

Operational notice informing members of new outbound call numbers for BSE technical helpdesk; no trading, compliance, or regulatory action required from members beyond awareness.