Description

BSE has issued a Master Circular consolidating all relevant notices and circulars on Investor Grievances Redressal Mechanism issued by the Department of Investor Service up to March 31, 2026.

Summary

BSE has issued a Master Circular consolidating all notices and circulars related to the Investor Grievances Redressal Mechanism issued by the Department of Investor Service (DIS) up to March 31, 2026. The Master Circular (Annexure A) serves as a single reference point for members to access all applicable guidelines on investor grievance handling.

Key Points

  • The Master Circular compiles all relevant notices/circulars on Investor Grievances Redressal Mechanism up to March 31, 2026.
  • Members are required to comply with the norms in the Master Circular continuously and in letter and spirit.
  • In case of inconsistency between the Master Circular and any individual circular, the content of the relevant individual circular shall prevail.
  • Actions taken under previously rescinded guidelines remain valid and unaffected.
  • Rights, privileges, obligations, liabilities, and penalties accrued under rescinded guidelines continue to remain in force.

Regulatory Changes

No new regulatory changes are introduced. This circular consolidates previously issued notices and circulars from the Department of Investor Service into a single Master Circular for ease of reference. Any rescinded guidelines are superseded by the Master Circular, but prior actions under those guidelines remain legally valid.

Compliance Requirements

  • Exchange members must review and take note of the Master Circular (Annexure A).
  • Members must comply with the investor grievance redressal norms on a continuous basis.
  • For clarifications, members should contact their relationship manager, email dis@bseindia.com, or call 022-22728569 / 8815.

Important Dates

  • Circular Date: April 28, 2026
  • Coverage Period: All DIS notices/circulars up to March 31, 2026

Impact Assessment

This circular has moderate operational impact on BSE members as it requires them to familiarize themselves with the consolidated Master Circular for investor grievance redressal. It does not impose new obligations but serves as a reference document. The primary benefit is simplified access to all applicable guidelines in one place, reducing compliance complexity for members.

Impact Justification

This is a consolidation circular for reference and compliance by exchange members; it does not introduce new regulations but centralizes existing ones for investor grievance redressal.