Description

BSE implements new 1600 series phone numbers for outbound calls to members in compliance with TRAI's amended Telecom Commercial Communications Customer Preference Regulations, 2018 to strengthen consumer protection against unsolicited commercial communication.

Summary

BSE has implemented new phone numbers from the 1600 series for making outbound calls to members of the BSE StAR Mutual Fund segment. This change is in compliance with TRAI’s amendments to the Telecom Commercial Communications Customer Preference Regulations (TCCCPR), 2018, which aim to strengthen consumer protection against Unsolicited Commercial Communication (UCC). Effective immediately, members will receive outbound calls from the new designated numbers.

Key Points

  • TRAI has amended the TCCCPR, 2018 to enhance protection against unsolicited commercial communication
  • BSE has adopted the 1600 series for outbound calls to members
  • New outbound call numbers for BSE StAR Mutual Fund: 1600313680 and 1600113188
  • Change is effective immediately
  • Members can continue to contact BSE Mutual Fund Helpdesk at existing numbers: 022-45720450/650 and 022-69158550
  • Helpdesk operates on business days from 8:00 AM to 7:00 PM
  • Queries can also be raised through the CRS portal at https://bsecrs.bseindia.com

Regulatory Changes

The Telecom Regulatory Authority of India (TRAI) has amended the Telecom Commercial Communications Customer Preference Regulations (TCCCPR), 2018. These amendments are designed to further strengthen consumer protection against Unsolicited Commercial Communication (UCC). The full regulations are available on the TRAI website at https://www.trai.gov.in/release-publication/regulations.

In response to these regulatory changes, BSE has implemented the 1600 series numbering system for making outbound calls to its members.

Compliance Requirements

For Members:

  • Members should update their contact records to recognize the new BSE StAR Mutual Fund outbound call numbers: 1600313680 and 1600113188
  • Members should ensure their phone systems and staff are aware of these legitimate contact numbers to avoid blocking important communications from BSE
  • No active compliance action required beyond awareness and updating internal records

For BSE:

  • Implementation of 1600 series numbers for all outbound calls to members in the BSE StAR Mutual Fund segment
  • Compliance with TRAI’s amended TCCCPR, 2018 regulations

Important Dates

  • October 27, 2025: Notice date and effective date for new phone numbers
  • Immediate Effect: New outbound call numbers (1600313680/1600113188) are operational from the date of this circular

Impact Assessment

Operational Impact: Minimal. This is an administrative change affecting only the phone numbers used for outbound communication. The change does not affect trading operations, settlement procedures, or any business processes in the BSE StAR Mutual Fund segment.

Member Impact: Very low. Members need only be aware of the new numbers to recognize legitimate calls from BSE. All existing helpdesk numbers for members to contact BSE remain unchanged (022-45720450/650 and 022-69158550).

Market Impact: None. This change has no effect on market operations, trading activities, or mutual fund transactions.

Compliance Impact: This change demonstrates BSE’s proactive compliance with updated TRAI regulations aimed at consumer protection. Members face no additional compliance burden beyond updating their internal records to recognize the new outbound call numbers.

Impact Justification

Administrative update regarding phone numbers for BSE StAR Mutual Fund segment communication. No impact on trading, compliance obligations, or market operations. Members simply need to be aware of new contact numbers.