Description

BSE implements new 1600 series telephone numbers for outbound calls to members in compliance with TRAI's amended TCCCPR 2018 regulations to strengthen consumer protection against unsolicited commercial communication.

Summary

BSE has implemented new telephone numbers from the 1600 series for making outbound calls to members of the BSE StAR Mutual Fund segment. This change is in compliance with the Telecom Regulatory Authority of India (TRAI) amendments to the Telecom Commercial Communications Customer Preference Regulations (TCCCPR), 2018, aimed at strengthening consumer protection against Unsolicited Commercial Communication (UCC). Members will now receive outbound calls from the new designated numbers with immediate effect.

Key Points

  • TRAI has amended TCCCPR 2018 to strengthen protection against Unsolicited Commercial Communication (UCC)
  • BSE has implemented 1600 series numbers for outbound calls to members
  • New outbound call numbers for BSE StAR Mutual Fund: 1600313680 and 1600113188
  • Change is effective immediately from October 27, 2025
  • Members can continue to reach BSE Mutual Fund Helpdesk at existing numbers: 022-45720450/650 and 022-69158550
  • Helpdesk available on business days between 8:00 AM to 7:00 PM
  • Queries can also be raised through CRS portal at https://bsecrs.bseindia.com

Regulatory Changes

The Telecom Regulatory Authority of India (TRAI) has amended the Telecom Commercial Communications Customer Preference Regulations (TCCCPR), 2018 to further strengthen consumer protection against Unsolicited Commercial Communication (UCC). The full regulations are available on the TRAI website at https://www.trai.gov.in/release-publication/regulations. In response to these amendments, BSE has adopted the 1600 series numbering system for all outbound calls to members.

Compliance Requirements

  • Members should note and whitelist the new outbound call numbers: 1600313680 and 1600113188
  • Members should ensure their systems and contact lists are updated to recognize calls from these new numbers
  • No action is required from members beyond awareness and acceptance of calls from the new numbers

Important Dates

  • Effective Date: October 27, 2025 (immediate effect)
  • Notice Date: October 27, 2025

Impact Assessment

Operational Impact: Minimal. This is an administrative change affecting only the telephone numbers from which BSE will make outbound calls to members. There is no impact on trading operations, settlement processes, or any other functional aspects of the BSE StAR Mutual Fund segment.

Member Impact: Members need to be aware that legitimate calls from BSE StAR Mutual Fund will now originate from the new 1600 series numbers. Members may want to whitelist these numbers to ensure important communications are not missed or blocked by call filtering systems.

Market Impact: None. This change does not affect market operations, trading activities, or any investor-facing services.

Impact Justification

Administrative change in contact numbers for BSE StAR Mutual Fund segment with immediate effect. No impact on trading operations or member compliance obligations, only affects how members receive outbound calls from the exchange.